FAQ

Save over 40% on access to 6 great Auckland attractions with Discover Auckland Pass. Book now and see Auckland Museum, Auckland Zoo, Auckland Art Gallery, MOTAT, New Zealand Maritime Museum and Stardome, at one easy price - $75 for adults and $40 for children.

The easy to reach locations are all marked on the map below.

Tickets
What is included in Discover Auckland Pass?

The pass provides general admission access to the 6 attractions (Auckland Museum, Auckland Zoo, New Zealand Maritime Museum, Auckland Art Gallery, Museum of Transport & Technology (MOTAT), and Stardome Planetarium & Observatory), plus access to a free nightime show at Stardome.

Transport is not included.  Some attractions offer short term special exhibitions that all visitors are required to pay extra for (including Discover Auckland Pass purchasers).  These vary by attraction and more can be found out on each attraction’s website.

How can I buy the Discover Auckland Pass?

Discover Auckland Pass is only available online, from www.discoveraucklandpass.co.nz.  It cannot be bought on site or from any third party ticket vendor.  You can pay using major credit cards, PayPal, and Alipay.

What happens if I want to change the start date of my ticket?

Email us at [email protected] with your name, order number, and the dates you want to change to, and we will re-send your tickets to you.

What happens if I want to change the name on a ticket?

Email us at [email protected] with your name, order number, and the name(s) you want to change to, and we will re-send your tickets to you.

How long is my pass valid for?

Discover Auckland Pass is valid for 5 days from the start date that you select.  You must start the pass within 3 months of purchase.

My pass has expired, can I still visit the attractions?

Your Discover Auckland Pass is valid for the stated dates only.

I didn’t have time to see everything at one of the attractions, can I come back another day?

Discover Auckland Pass is only valid for one visit to each attraction only.  You would need to buy another ticket for that attraction directly with them.

Can I visit an attraction more than once?

Your Discover Auckland Pass is valid for one visit to each attraction only.

How will I receive my tickets?

Tickets are emailed to the purchaser within minutes of the purchase being approved.  They are supplied as a PDF, with one sheet being all the tickets for each named ticket holder.  These tickets need to be either printed out or shown on a mobile phone when visiting an attraction.

Can I share my pass with someone else?

All tickets are named and non transferable.

Attractions

What attractions are included in the Discover Auckland Pass?

There are 6 attractions with Discover Auckland Pass: Auckland Museum, Auckland Zoo, New Zealand Maritime Museum, Auckland Art Gallery, Museum of Transport & Technology (MOTAT), and Stardome Planetarium & Observatory.

Where can I find information on each of the attractions?

Go to www.discoveraucklandpass.co.nz and click the ‘Attractions’ tab to find out more information on each attraction.

Do I have to go to the Stardome Observatory & Planetarium Show?

The Planetarium show is is purely optional.  You can still go to the Stardome Observatory & Planetarium during the day and enjoy the exhibits and telescopes.

What do I need to do when I arrive at each attraction?

When you arrive go to the ticket office and show your tickets for each person either by printed ticket or on mobile.  You may be asked for ID.  The staff will then provide access and tell you more about the attraction.

Why might I be asked for ID when visiting each attraction?

This is simply due to ticketing requirements for each attraction.

What ID will be accepted?

Either a passport or other photographic ID like drivers licence or student ID is acceptable.

Do I need to book my visit to each of the attractions in advance?

You can turn up on any of the dates valid on your ticket.  Please note opening hours for each attraction on our website. However, booking in advance for a show at Stardome is essential.  To book Stardome for the night show, call 09 624 1246. Mention Discover Auckland Pass at time of booking.

 

Purchasing

How can I pay?

We accept all major credit cards including Visa, MasterCard, American Express, Diners Club and Alipay.  We also accept PayPal.  There is a processing charge for paying via credit card which we pass on at cost.

What is the processing fee for?

This is a charge for paying via credit card which we pass on at cost.

Are children under 5 years free?

Yes, no ticket is required for children under 5 years and they are free to enter all attractions.

What is the age range for a Child ticket?

Child tickets are for children aged 5-15; those over 15 pay at the adult rate.

 

Travel

Is transport included in the pass?

Transport is not included in Discover Auckland Pass.  For information on transport, we recommend you use the Auckland Transport journey planner – it’s easy to use and will recommend transport options from where you are and include journey time. Here’s the link: www.at.govt.nz/bus-train-ferry/journey-planner/

 

Contact

I have a question about the Discover Auckland Pass, who do I contact?

Please email us at [email protected] or complete the enquiry form https://discoveraucklandpass.co.nz/contact-us/