Terms & Conditions

Save over 40% on access to 6 great Auckland attractions with Discover Auckland Pass. Book now and see Auckland Museum, Auckland Zoo, Auckland Art Gallery, MOTAT, New Zealand Maritime Museum and Stardome, at one easy price - $75 for adults and $40 for children.

The easy to reach locations are all marked on the map below.

Ticket Purchase Terms And Conditions

 

PART A – INTRODUCTION

About DISCOVER AUCKLAND PASS / Definitions

  1. Discover Auckland Pass is operated by Auckland Multi Pass Limited, on behalf of the six attractions. When you purchase a Discover Auckland Pass ticket on the Website, you are purchasing a multi pass ticket which grants general admission to six Auckland attractions:
  • Auckland Zoo
  • Auckland Museum
  • Auckland Art Gallery
  • New Zealand Maritime Museum
  • Museum of Transport and Technology (MOTAT)
  • Stardome Observatory & Planetarium

In these terms and conditions, a reference to “Discover Auckland Pass” is a reference to the multipass ticket to these six attractions, as well as to the operating organisation, Auckland Multi Pass Limited. “Terms” means these terms and conditions.  “You / your” means any person who purchases a ticket via the Website. “We / us / our” means Discover Auckland Pass as defined in paragraph 1 above. “Website” means our website at www.discoveraucklandpass.co.nz. “Ticket” means the Discover Auckland Pass ticket to six attractions as outlined above.

Your consent to these Terms

  1. Please read these Terms carefully. By purchasing a ticket on the Website you accept these Terms. If you are reading an electronic copy of these Terms, feel free to print or save a copy for your records. To obtain more information about these Terms please contact us via the “Contact Us” page of the Website.

Amendments to these Terms

  1. Discover Auckland Pass reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the Website. Please check the Website “Privacy Policy” section regularly for changes. If you purchase a ticket via the Website after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

PART B – TICKET PURCHASES

Sale of tickets

  1. The Website FAQs contain details of how to place your order for a ticket, and the offering of the ticket at each of the six attractions. We advise you to read these FAQs before you proceed to place an order. Each ticket is a set of six tickets which provide one time general admission access to each of:
  • Auckland Zoo
  • Auckland Museum
  • Auckland Art Gallery
  • New Zealand Maritime Museum
  • Museum of Transport and Technology (MOTAT)
  • Stardome Observatory & Planetarium;

and is valid from the stipulated start date (a date you set when purchasing the ticket) for five (5) days. In addition, the ticket includes eligibility for an evening show at Stardome Observatory & Planetarium, subject to availability, and to be checked and booked directly with Stardome Observatory & Planetarium by the ticket purchaser. Information on how to do this is included with supplied tickets, and on this website.

  1. The sale of tickets is subject to availability. Your order will be confirmed by a confirmation page on your screen at the end of the booking process, and at this point there will be a contract between you and Discover Auckland Pass. We will also send to you an e-mail confirmation of your completed order, for your information, with your tickets. We recommend that you print out a copy of the confirmation page and/or confirmation e-mail for your records. We recommend you keep your email with your tickets in a safe place. These can be reprinted at discoverpass.co.nz should you mislay them.

Ticket price / Online Booking Fee

  1. The price of a ticket shall be as displayed on the Website during the booking process. We may charge you an online booking fee for booking your ticket via the Website, to cover credit card processing fees. A transaction is where you place an order for a stipulated number of multipass tickets (eg so many adults, so many children).
  2. Payment can be made by any method specified in the booking process.
  3. All stated prices include any applicable GST. Please note that if a pricing error occurs, we are not under an obligation to provide the ticket(s) to you at the incorrect (lower) price, even after the confirmation page has been displayed and the confirmation email has been sent to you, if such a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing. Price and availability information is subject to change without notice.

Promotional Vouchers / Discount Cards / Guest Passes / Students

  1. Unless otherwise stated, you cannot use any promotional vouchers or discount cards in conjunction with a ticket.  

Privacy and Security

  1. Please read the Discover Auckland Pass Privacy Policy (available at the Website in the “Privacy Policy” section), which is deemed to form part of these Terms and is incorporated into these Terms by reference. The Privacy Policy helps you understand how Discover Auckland Pass may collect and use your personal information, and the choices you can make about how your personal information is used. In the event of a conflict or inconsistency between the Discover Auckland Pass Privacy Policy and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.

Use of tickets

  1. You represent and warrant that any tickets you purchase are for personal use only, and that they are not purchased as part of any form of business or commercial activity, unless we have expressly authorised otherwise in writing. You undertake that you will not (a) resell or offer for resale any tickets (whether at a premium or otherwise) and/or (b) use tickets for advertising or promotions (including prize draws, competitions, contests and/or sweepstakes) or for any other trade purposes. If you resell or offer for resale any tickets, the tickets in question will be invalid.

Discover Auckland Pass’s General Admission Terms

  1. All purchases of tickets are subject to the “General Admission Terms” of each partner attraction, copies of which are displayed  at each location and can also be found on the following websites:

The General Admission Terms are deemed to form part of these Terms and are incorporated into these Terms by reference. In the event of a conflict or inconsistency between an attraction’s “General Admission Terms” and these Terms, these Terms shall prevail to the extent of such conflict or inconsistency.

Important information

  1. It is your responsibility to check your tickets as we are under no obligation to rectify mistakes after a contract has been formed. Tickets cannot be exchanged or refunded on site; valid claims for refunds may be raised via the “Contact Us” pages of the Website. 
  2. Your pass includes a free Stardome Observatory & Planetarium show. These play Wednesday-Sunday evenings and Saturday & Sunday afternoons. Bookings in advance are essential. To find out what shows are on and book, email [email protected] or call +64 9 624 1246. Mention Discover Auckland Pass at time of booking. Tickets are subject to availability.
  3. We reserve the right to refuse admission should you breach any General Admission Terms or these Terms. You may be asked for ID at the venue to validate that you are the ticket holders.

PART C – GENERAL

Liability

16.

    1. Discover Auckland Pass is not liable or responsible for any failure to perform, or delay in performance of, any of their respective obligations that are caused by events outside Discover Auckland Pass’s reasonable control;
    2. where erroneous pricing information has been given to you, and the error is obvious and could reasonably have been recognised by you as erroneous, we will not be obliged to supply the item at the erroneous price; and
    3. Discover Auckland Pass’s total liability for all claims arising out of or in connection with the purchase of tickets via the Website shall be limited to the price paid by you for those tickets.

Scope / Governing law / Complaints

  1. These Terms and any document expressly referred to in them represent the entire agreement between Discover Auckland Pass and you in relation to their subject matter. To the extent permitted by law, all conditions and warranties implied by law, statute or otherwise are expressly excluded.
  2. New Zealand law shall apply to the establishment of the relationship between Discover Auckland Pass and you prior to your purchasing a ticket. These Terms, and any contract between you and Discover Auckland Pass in relation to purchasing a ticket, are governed by New Zealand law. Any dispute between Discover Auckland Pass and you regarding these Terms and/or your ticket will only be dealt with by the New Zealand courts. All information relating to the ticket, including these Terms, shall be supplied to you in English only, and we shall only communicate with you during any contract between us in relation to a ticket using the English language.
  3. If you have any complaint or concern regarding these Terms and/or your ticket purchase, please contact us via the “Contact Us” pages of the Website.